PRODUCT SUPPORT SYSTEM THAT FACILITATES CUSTOMER ISSUE PRIORITIZATION VIA AUTOMATED NEAR REAL-TIME INGESTION, ENRICHMENT, AND PRESENTATION OF CUSTOMER SUPPORT DATA
| Register | USPTO Patent |
|---|---|
| Application Number | 17945734 |
| Status | Pending |
| Filing Date | 2022-09-15 |
| First Publication Date | 2023-01-26 |
| Publication Date | 2023-01-26 |
| Owner | Intel Corporation (USA) |
| Inventor |
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Abstract
Embodiments described herein are generally directed to an improved product support system. In an example, one or more computer systems of a product support system, capture data relating to product support cases including one or more levels of support data from multiple data sources in accordance with a predefined or configurable schedule. Access to historical versions of a set of metrics for the data by or on behalf of one or more product support personnel is enabled by creating and persisting time-series data in near real-time based on periodic snapshots of the product support cases including counts of the product support cases associated with one or more categories.IPC Classes ?
- G06Q 30/00 - Commerce
- G06Q 30/02 - Marketing; Price estimation or determination; Fundraising
- G06Q 10/06 - Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling